Aperience | What we do
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What we do

We work with passion to create a smarter and more humanized service for your clients.

We work with passion to create a smarter and more humanized service for you clients.

In order to create a usable and useful service for your customers or teams, you need to explore their requirements, experiences, behaviour and expectations.

To identify new opportunities, it is also necessary to evaluate and take into account your organization’s culture and potential, along with present and future trends, and the range of products or services already on the market.

Based on these factors, we can help you develop a strategy and translate it into a plan.
Since it is important that everyone involved believes in the strategy and proactively participates in it, we can offer guidance to help you create understanding, ownership and commitment across the organization.

Business strategy

In order to create a usable and useful service for your customers or teams, you need to explore their requirements, experiences, behaviour and expectations.

To identify new opportunities, it is also necessary to evaluate and take into account your organization’s culture and potential, along with present and future trends, and the range of products or services already on the market.

Based on these factors, we can help you develop a strategy and translate it into a plan.
Since it is important that everyone involved believes in the strategy and proactively participates in it, we can offer guidance to help you create understanding, ownership and commitment across the organization.

service design

You plan to create a new service for your customers or redesign some services already in your catalogue.

Or you want to provide your teams with an in-house service helping them to work together in an easier and more effective way. Or maybe you successfully provide products and you wish to create services to complete your offer.
Whatever your requirements and your situation may be, we can help you create a desirable and extremely robust business and service model.
You can rely on our expertise, creativity and management skills to provide your customers and teams with the best experience for their needs.

Through design thinking we can address the most subtle challenges of your service delivery; we can anticipate or respond to any kind of negative perception that the user may have of your service.

Service delivery

What happens after the design stage?

We can help you and your staff through the roll-out of your services and enable a smooth mode of production. We can cover your different needs within domains such as process descriptions and implementation, specific tool design and build, and guidance for your service managers.
But it doesn’t end with the design and roll-out of new services. User perception of these newly created services needs constant and careful observation. Every gap between your customers’ and teams’ expectations and reality needs to be analysed, and remedied if necessary. This ‘hyper care’ phase requires permanent monitoring of indicators and a proactive correction plan.
Even mature services require regular checking in order not to lose clients over time.
We can assist you in setting up different kinds of tests to monitor user satisfaction and any problems, and help you find the right answers to increase their loyalty.

training

If you wish to create an in-house service management team or simply prepare your teams for service design, we can offer training for different targets, levels and needs.
Our training covers both service design theory and practice.
It is our practice to take into account your specific need, level and expectation, and adapt our training programme accordingly.

Want to start your Innovation

Sprint? We can help.

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service design

You plan to create a new service for your customers or redesign some services already in your catalogue.

Or you want to provide your teams with an in-house service helping them to work together in an easier and more effective way. Or maybe you successfully provide products and you wish to create services to complete your offer.
Whatever your requirements and your situation may be, we can help you create a desirable and extremely robust business and service model.
You can rely on our expertise, creativity and management skills to provide your customers and teams with the best experience for their needs.
Through design thinking we can address the most subtle challenges of your service delivery; we can anticipate or respond to any kind of negative perception that the user may have of your service.

Service delivery

What happens after the design stage?

We can help you and your staff through the roll-out of your services and enable a smooth mode of production. We can cover your different needs within domains such as process descriptions and implementation, specific tool design and build, and guidance for your service managers.
But it doesn’t end with the design and roll-out of new services. User perception of these newly created services needs constant and careful observation. Every gap between your customers’ and teams’ expectations and reality needs to be analysed, and remedied if necessary. This ‘hyper care’ phase requires permanent monitoring of indicators and a proactive correction plan.
Even mature services require regular checking in order not to lose clients over time.
We can assist you in setting up different kinds of tests to monitor user satisfaction and any problems, and help you find the right answers to increase their loyalty.

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digital experiences

Lars Focke specialises in capturing patterns and turning them into ethereal beauty. Lars Focke

VICE meets up with Joe Nickell, a longtime paranormal investigator who’s been called the real-life Scully. We travel with him to Roswell, NM on the called the real-life Scully. We travel with him to Roswell, NM on the anniversary of the 1947 UFO Crash to talk to believers, skeptics and UFO witnesses alike

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